Privacy Policy | After Hours Road Service

This Privacy Policy explains what information After Hours Road Service, Inc. (“we,” “us,” or “our”) collects when you use this website or contact us, why we collect it, and the choices you have. If you have any questions, call us at (239) 417-2980 or email afterhoursroadservice@gmail.com.

Information we collect

When you send our service request form, we collect the details you provide: your name and phone number, your company name and email address if you choose to give them, the service you need, a description of your vehicle, where the vehicle is, and anything you write about what happened.

Because the form asks where your vehicle is, the location you type may show where you are at that moment. Only enter what you are comfortable sharing.

When you check the text-message consent box, we record that choice, including whether you agreed or not, the wording shown to you, and the date and time.

Like most websites, our server automatically records basic technical information with each submission, such as your IP address, browser type (user agent), and a timestamp. We use this to prevent spam and abuse.

To understand how our website performs and to measure any advertising we may run, we and the marketing partners we work with may use analytics and advertising tools, for example Google Analytics, Google Ads conversion tracking, and the Meta (Facebook) pixel. When these are active, they may set cookies and collect standard information such as the pages you view, your approximate location, your device type, how you arrived at the site, and whether you contacted us. If a tool like this is not running at the moment you visit, that information is not collected.

How we use your information

We use your information to respond to your request, provide the service you ask for, communicate with you about it, keep normal business records, measure and improve our marketing, and improve our website. We do not use it for anything unrelated to serving you.

Text messages

If you opt in, we may send you text messages about your request. Opting in is never required to use our services. You can reply STOP at any time to stop receiving texts. See our SMS Terms for the full details.

How we share your information

We do not sell your information.

We share it with the service providers that help us run our business, for example our website host, an email-delivery provider, and the marketing agencies and customer-management (CRM) software we work with, now or in the future, which may store and manage your request so we can follow up. These providers may only use your information to provide their services to us.

If advertising or analytics tools such as Google Analytics, Google Ads, or the Meta (Facebook) pixel are active on this website, limited information about your visit is shared with those platforms to measure how ads perform and to show our ads to people who have visited this site. Those platforms handle that information under their own privacy policies.

We may also disclose information if required by law, to protect our rights, safety, or property, or as part of a sale or transfer of our business.

Cookies, analytics, and advertising

This website may use cookies and similar technologies for analytics and advertising, for example Google Analytics, Google Ads, and the Meta (Facebook) pixel. These tools may collect information about your visit and set cookies in your browser.

You can control or clear cookies through your browser settings. You can also limit personalized ads through your device settings, Google’s Ad Settings (adssettings.google.com), Meta’s ad preferences, or the Digital Advertising Alliance (optout.aboutads.info). If a particular tool is not running at the time you visit, it collects nothing.

How long we keep it

We keep your information for as long as needed to serve you and to maintain reasonable business and legal records, after which we delete or anonymize it.

Your choices

You can reply STOP to any text message to opt out, and you can ask us to review, update, or delete the information you have given us by calling (239) 417-2980 or emailing afterhoursroadservice@gmail.com.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The date shown at the top of this page tells you when it was last changed.

Contact us

After Hours Road Service, Inc. · Naples, FL · (239) 417-2980 · afterhoursroadservice@gmail.com